Terms of Service

Last updated: 25 August 2026

These terms govern your use of Mipp CRM ("the Service"), operated from the United Kingdom. By creating an account you agree to these terms.

1. Your account

You must provide accurate information and keep your password secure.
You are responsible for activity that happens under your account.
One person or business per account; you may add team members through the app.

2. Free trial and billing

New accounts get a 14-day free trial. A payment card is taken at sign-up but nothing is charged until the trial ends, and you can cancel before then at no cost.
Paid plans are billed monthly through Stripe and renew automatically until cancelled.
You can cancel at any time from the billing page; access continues to the end of the paid period.
Plan limits (such as the number of clients) apply as described on the pricing page.

3. Your data

The CRM data you store in Mipp belongs to you.
We process it only to provide the Service, as described in our Privacy Policy.
You are responsible for having the right to store the personal data you add about your own contacts and customers.

4. Acceptable use

You agree not to use the Service to:

break the law, or store data you have no right to hold;
send spam or run phishing or fraudulent activity;
attempt to access other customers' data or disrupt the Service;
resell or white-label the Service without our written agreement.

5. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Support is provided through the in-app support and feedback tools and by email.

6. Liability

The Service is provided "as is". To the maximum extent permitted by law, our total liability to you is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited under UK law.

Where the Service suggests dates for tax, filing or other compliance deadlines, those dates are a planning aid calculated from the information you have entered, using standard UK rules. They are not tax, legal or accounting advice, and Mipp does not check them against HMRC, Companies House or any other authority. You are responsible for verifying every deadline with the relevant authority, and every suggested date can be edited or removed by you.

7. Ending the agreement

You may close your account at any time. We may suspend or terminate accounts that break these terms, with notice where practical. On termination you may request deletion of your data as described in the Privacy Policy.

8. Changes

We may update these terms; material changes will be announced in the app or by email before they take effect.

Contact

Questions? Email sam@mipp.co.uk.